01/01/2015 3:00 PM: UTC, Jul 20
01/01/2015 4:00 PM: UTC, Jul 20
Detail:
Updates:

Today's Incidents

Open: Closed: Total:
The Salesforce Technology Team has resolved an issue affecting the "View As A Webpage" link within emails sent through our Stack 4 environment. The issue began at 19:00 UTC 2017-08-22 and was resolved as of 15:30 UTC 2017-08-23. During this time, a subset of subscribers who clicked on the "View As A Webpage" link in an email created under an account which leverages "view.s4.exacttarget.com" would have received an error.



The Salesforce Marketing Cloud Technology team has isolated the node with the faulty software and moved the impacted customers on ET131, ET132, ET133, ET134, ET135, ET136, ET137, ET138, ET139, and ET140 to other fully operational nodes, which has addressed the performance issues and taken us out of impact. This incident began at 20:50 UTC 2017-08-22, and we were out of impact at 23:10 UTC 2017-08-22. The Technology team has updated the software drivers on the impacted node and have started to see alerts clear on that node. The team will continue to further stablize the situation and update the software drivers on all the database nodes in that cluster in order to fully resolve the issue. As part of our standard process, we are also performing a full root cause analysis and will provide our customers with a summary of the details on request.



The Salesforce Marketing Cloud Technology Team will be performing maintenance on our Stack 8 environment at 2AM UTC on 2017-08-25. This maintenance requires a 15-20 minute outage. During this time, customers may experience delays in application login, sends, api calls, imports, exports, and reporting. Thank you for your patience during this maintenance. Upon completion of this maintenance, the start and end times will be reflected below on the marketing cloud instance for the stack. Thank you for your patience during this maintenance.
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S1

Marketing Cloud
API

S2

Marketing Cloud
API
WS 14 Instance

S4

Marketing Cloud
DB 32 Instance
DB 33 Instance
DB 35 Instance
DB 402 Instance
DB 404 Instance
DB 414 Instance
DB 415 Instance
DB 417 Instance
DB 421 Instance
DB 425 Instance
API
WS 32 Instance
WS 33 Instance
WS 35 Instance
WS 402 Instance
WS 404 Instance
WS 414 Instance
WS 415 Instance
WS 417 Instance
WS 421 Instance
WS 425 Instance

S5

Marketing Cloud
API

S6

Marketing Cloud
API

S7

Marketing Cloud
DB 720 Instance
DB 725 Instance
DB 726 Instance
DB 794 Instance
DB 795 Instance
DB 7001 Instance
DB 7003 Instance
DB 7004 Instance
DB 7005 Instance
DB 7006 Instance
DB 7007 Instance
DB 7008 Instance
DB 7012 Instance
DB 7018 Instance
DB 7020 Instance
DB 7022 Instance
DB 7025 Instance
DB 7026 Instance
DB 7030 Instance
DB 7035 Instance
DB 7036 Instance
DB 7037 Instance
DB 7040 Instance
DB 7041 Instance
DB 7044 Instance
DB 7045 Instance
DB 7047 Instance
DB 7049 Instance
DB 7051 Instance
DB 7052 Instance
DB 7054 Instance
DB 7055 Instance
DB 7056 Instance
DB 7057 Instance
DB 7058 Instance
DB 7059 Instance
API
WS 720 Instance
WS 725 Instance
WS 726 Instance
WS 794 Instance
WS 795 Instance
WS 7001 Instance
WS 7003 Instance
WS 7004 Instance
WS 7005 Instance
WS 7006 Instance
WS 7007 Instance
WS 7008 Instance
WS 7012 Instance
WS 7018 Instance
WS 7020 Instance
WS 7022 Instance
WS 7025 Instance
WS 7026 Instance
WS 7030 Instance
WS 7035 Instance
WS 7036 Instance
WS 7037 Instance
WS 7040 Instance
WS 7041 Instance
WS 7044 Instance
WS 7045 Instance
WS 7047 Instance
WS 7049 Instance
WS 7051 Instance
WS 7052 Instance
WS 7054 Instance
WS 7055 Instance
WS 7056 Instance
WS 7057 Instance
WS 7058 Instance
WS 7059 Instance

S8

Marketing Cloud
API

S10

Marketing Cloud
API