01/01/2015 3:00 PM: UTC, Jul 20
01/01/2015 4:00 PM: UTC, Jul 20
Detail:
Updates:

Today's Incidents

Open: Closed: Total:
The Salesforce Marketing Cloud Technology Team has been notified of a resolved external degradation with SMS and MMS delivery in the United States. This degradation began at 12:15 UTC and was resolved at 17:45 UTC on 2017-10-19. During the degradation, SMS and MMS message delivery was delayed to United States mobile customers. Messages were queued and delivered after the degradation was resolved.

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On Saturday, October 21st at 02:00 UTC, the Salesforce Marketing Cloud Engineering Team will begin the process of emergency maintenance DTU on ET653. During this time, a subset of customers on ET653 may experience delays or disruptions in application login, sends, synchronous API calls, imports, exports, and reporting. In addition to customers on ET653, there will be a broader disruption to the availability of the Journey Builder application **FOR ALL OF STACK 6** during this maintenance. We expect this maintenance to take approximately one hour to complete. We appreciate your patience during this maintenance window, and apologize for any inconvenience this may cause.

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The Salesforce Marketing Cloud Technology Team will be performing maintenance on our Stack 1 environment at 4AM UTC on 2017-10-21. Email Studio, Mobile Studio, Synchronous API activities, imports, exports, email sending, Journey processing, and mobile sending will experience delays during the maintenance. There will also be a 15-20 minute outage to logins for Stack 1 and the url: mc.exacttarget.com will be impacted. Any user approaching the marketing cloud via that URL can expect to see an error, even if they are in another stack. Other solutions such as Predictive Intelligence, Social Studio, or Social.com are not impacted. Upon completion of the maintenance, the start and end times will be reflected on the marketing cloud instance for the stack. Thank you for your patience during this maintenance.
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